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How do I return an item?

Standard Return Policy
You may return undamaged items to us postmarked within 45 calendar days of delivery. If the return is not a result of our error, customers will be required to cover shipping cost both ways. Please make sure the item is returned in the original condition, with the original packaging and accessories.

Damage on Arrival (DOA)
PTR Parts guarantees safe delivery of your orders. We exchange all damaged items. PTR Parts covers all return shipping charges. Please take a photo of the packaging and damages and e-mail to partsweb@ptrco.com Please call our customer service line at 800-599-8155 Mon-Fri 8:30AM through 5:00PM EDT for an RMA, within 5 days of delivery, and ship products back via the least expensive method.

Parts Warranty (faulty / defective over normal use)
Unless otherwise noted on the product page, product warranty is 6 months counted from the date of shipment. Upon returning, defective items are replaced or repaired and shipped back to customers for free. Please call our customer service line at 800-599-8155 Mon-Fri 8:30AM through 5:00PM EDT for an RMA, within 5 days of delivery, and ship products back via the least expensive method.

It all started with a great idea and a little hard work. Today we're proud to provide quality products direct to your doorstep through an experience you'll enjoy. And most of all, we hope you'll enjoy the products as much as we do. Call or email us today to let us know what you think. We'd love to hear from you!